Do you have any questions or concerns about booking a car? Contact us via the form or phone and we will be happy to help you. Your satisfaction when renting a car is important to us. We look forward to your reservation!
Frequently asked questions
In most cases, we offer flexible solutions where you can choose the time of pick-up and return of the car. You choose the time and date during the booking process.
In most cases, you need to have held a driving licence for at least 2 years. However, we set the specific requirement on an individual basis, as it depends on the type of car and other factors.
If you do not return the vehicle at the end of the rental period in a proper and timely manner or do not request the lessor’s written consent to extend the rental period, you are using the vehicle without legal title. In this case, we are entitled to report the unauthorised use of the vehicle by the hirer to law enforcement authorities, whereby the hirer is liable for the costs or damages caused thereby.
We usually require payment in advance (by Credit/Debit card) or on collection of the car.
If you are a physical person, you need to have your driver’s license, a valid identification document (either an ID card or a passport), and a payment card (to pay for the agreed rental and a deposit according to the type of vehicle) with you.
In the case of a legal entity, it is mandatory to provide an original extract from the commercial register, the ID card or passport of the statutory representative (director) of the company, the ID card of the person who will be driving the rented vehicle, and to pay the agreed rental fee and a refundable deposit according to the type of vehicle.
In the event of an accident, please contact our customer service center immediately for all necessary information and procedures.
Yes, it is possible to cancel your car reservation, but in this case you may be charged a cancellation fee depending on when you cancelled the reservation. Please inform us in good time if your plans change.
It is compulsory to take out insurance. We offer basic insurance directly in the rental price.